Privacy policy

1. Who We Are & Data Controller

Why Can’t I Let Go? is operated by SANbonnect, the data controller for your personal information. Author: Roxanne Sage. For any privacy requests or data inquiries, contact: [email protected].

2. Information We Collect

We collect only the bare minimum required to deliver your files and comply with tax law:

• Order Information: Your name, email address, country, transaction date, and PayPal transaction reference.
• Email Subscription: Your email address if you voluntarily sign up for our weekly letter or free sample. You can unsubscribe at any time with one click.
• Direct Support: Your email address and message history if you write to us for download help.
• Anonymous Technical Data: Basic, non-identifying information such as browser and device type, country, referral source, the pages you view, how far you scroll and what you click, collected through Microsoft Clarity to keep the site working well and improve it.

3. What We Never Collect or Store

• Your Journaling & Reflections: Everything you write in the 30-Day Workbook or Trackers remains 100% private on your own device. We never see or store your journal entries.
• Your Quiz Answers: The interactive quiz runs entirely inside your browser session. Your answers are never sent to us or stored. We only record, anonymously, which result was shown, so we can improve the quiz.
• Your Financial Details: All payment processing occurs on PayPal's secure servers. We never see or store your credit card, debit card, or bank account details.

4. How We Use Your Data & Legal Basis

• Contract Fulfillment: To deliver your digital download links and send purchase receipts.
• Legal Compliance: To retain transaction records for financial reporting and tax obligations.
• Consent: To send the weekly letter or free samples when you voluntarily subscribe.
• Legitimate Interests: To prevent fraud, resolve payment disputes through PayPal, and understand anonymously how the website is used so we can fix problems and improve it.

5. Third-Party Service Providers

We share data only with essential infrastructure partners:

• PayPal: Encrypted payment processing.
• Systeme.io: Checkout management, automated file delivery, and email dispatches.
• Cloudflare / Netlify: Secure web hosting via encrypted HTTPS.
• Microsoft Clarity: Anonymous website usage analytics (page views, scrolling, clicks and session recordings with typed text masked).

We never sell, rent, or trade your personal information to data brokers or third-party advertisers.

6. Cookies & Analytics

We do not use advertising or cross-site tracking cookies. The website uses minimal browser storage to remember functional preferences (such as pausing animations).

We use Microsoft Clarity to understand how visitors use the site, for example which pages are read, how far people scroll and where something seems broken, so we can improve it. Clarity records page interactions such as clicks, scrolling and mouse or touch movement, and may set first-party cookies. Text you type into forms is masked and is not recorded, and your quiz answers are never sent. For visitors in the European Economic Area, the United Kingdom and Switzerland, Clarity runs without cookies. Learn more in the Microsoft Privacy Statement.

7. Data Retention

• Transaction & Tax Records: Kept for up to 7 years to satisfy accounting and tax audit rules.
• Email List: Kept until you click "Unsubscribe" or request removal.
• Support Emails: Kept for up to 2 years to assist with re-download requests.

8. Your Global Privacy Rights

Under GDPR, UK GDPR, CCPA, and international data laws, you have the right to access, correct, or request the deletion of your personal data, or withdraw consent to emails at any time.

To exercise these rights, email: [email protected]. Requests are processed within 30 days at no cost.

9. Age Restriction

This service is intended exclusively for individuals aged 18 and older. We do not knowingly collect personal information from minors.

10. Contact

For any questions regarding your data:
Email: [email protected]
Operator: SANbonnect